Tom Wujec reveals unexpected truths about how we can solve our biggest problems at work by asking people to “first, tell me how you make toast.”
Tom Wujec, a Fellow at Autodesk, explores how you can tackle big problems with creative problem solving. In his Ted Live video “Got a Wicked Problem? First, Tell Me How You Make Toast,” Tom explains how asking someone to describe the process of making toast reveals informative insights on how we solve problems at work. Tom demonstrates the differences between drawing, using post-it notes, and group notes when trying to solve complicated problems.