Insights : Customer Service

Customer Service is The Only Trend to Watch

There is only one customer service trend to watch for this year, and that is your customer doing business with you. The beginning of a new year always brings with it lists of ways to improve or organize, with tips, techniques, and trends to watch. Forbes Contributing Writer Shep Hyken tells us that there is really…

6 Quick-Fix Tips For Reputation Repair

The new year is here and it’s time to take control of your business’ online reputation. Negative press can spread very quickly and reputation repair can be very difficult. Your online reputation should be taken as seriously as your offline reputation. Your company should have a comprehensive reputation management and reputation repair plan including how…